Our Story, Your Recovery
Committed to helping communities rebuild, businesses reopen, and families return home.
Built on Service Since 1929
Respond Property Solutions was founded in 1929 by Marion E. Wade, a former minor league baseball player whose belief in principled service became the foundation of everything we do. Over 95 years later, we remain committed to the same promise: help every customer navigate from crisis to resolution with integrity, expertise, and care.
Today, 850+ locally owned locations across the United States carry that mission forward every day.
Why Respond Property Solutions Works
The word Respond is a contract. It's the four-part promise every division of the parent brand is built to keep.
Emergency Response
A real responder on the line — never a queue.
Fast Action
45-minute dispatch; 2–4 hour on-site arrival.
24/7 Availability
Holidays, overnight, active wildfire — always open.
Problem Solving
One project manager from first call to final walkthrough.
What "Property Solutions" Means
The word Property Solutions is deliberately broad. It lets one parent brand answer every property emergency and every preventative service a homeowner, property manager, or insurer needs — without forcing them to call a different vendor for each loss type.
Plumbing
Active leak, burst, slab, or main-line failure — stopped, drained, and assessed.
Leak Detection
Non-invasive thermal & acoustic detection that finds the source before we open a wall.
Water Mitigation
Extraction, structural drying, and moisture documentation per IICRC S500.
Fire Restoration
Soot, char, smoke odor, and contents — restored, not just cleaned.
Biohazard Cleanup
Trauma, unattended-death, and decontamination work — discreet and OSHA-aligned.
Environmental Services
Indoor air, chemical exposure, and contamination response across residential & commercial.
Mold Remediation
Inspection, containment, remediation, and clearance under IICRC S520.
Reconstruction
Drywall, flooring, paint, and trim — one team from mitigation to final walkthrough.
Commercial Facility Services
Multi-family, hospitality, healthcare, schools, and industrial facilities — 24/7 mobilization.
What Counts as a Lead — And Where It Goes
We publish the same definition our partners do. A qualifying Respond Property Solutions lead is exactly one of three things: (a) a phone call requesting one of our restoration services, (b) a completed Request Service form for one of our restoration services, or (c) an adjuster-referred assignment. A generic carpet-cleaning enquiry, a newsletter signup, or a request for a service we don't offer is not a restoration lead.
Every qualifying lead routes in real time directly to Respond Property Solutions — phone calls land on our 24/7 dispatch, form submissions hit our intake the second they're sent. No hold queue, no warm transfer, no third-party call centre between you and the team that will be on-site within hours.
Phone Calls
Any inbound call requesting a Respond restoration service is a lead — answered live by our dispatch, never a queue.
Form Fills
Every completed Request Service / Contact form for a service we offer routes straight to our intake — no holding period.
Adjuster Referrals
Insurance-referred assignments are leads from minute one and tracked separately for SLA reporting.
One Parent Brand. Six Divisions.
Respond Property Solutions is the parent brand. Below it sit six specialist divisions — built so a single relationship covers every property emergency and every preventative service across residential, commercial, and large-loss recovery.
Respond Plumbing & Leak Detection
Plumbing repair, leak detection, and water mitigation.
Respond Water Damage Recovery
Extraction, structural drying, sewage, and burst-pipe response.
Respond Fire & Smoke Recovery
Soot, smoke odor, contents, and structural rebuild.
Respond Biohazard Services
Trauma scene, decontamination, and hoarding — discreet and certified.
Respond Environmental Solutions
Mold inspection, remediation, and indoor environmental assessment.
Respond Commercial Water/Fire/Plumbing Recovery
Large-loss commercial: multi-family, hospitality, healthcare, industrial.
A Standard We Built for the Whole Industry
In 1991, Respond Property Solutions established the Quality Restoration Vendor (QRV) Network, an internal program that set specific, auditable standards for every franchise. Those standards became so rigorous they were adopted as benchmarks industry-wide, referenced in insurer SLAs and KPIs.
- Maintain full Respond Property Solutions service guarantees
- Uphold billing integrity and transparent invoicing
- Complete ongoing employee training and certification
- Use proven equipment and IICRC-aligned processes
- Carry General Liability and Workers Compensation insurance
- Resolve any customer service issue promptly
Ready When You Need Us
24/7 emergency response. 850+ locations nationwide.